An enterprise brand can use Konoom in a number of ways to enhance its online presence and improve customer experience.
One key use case for an enterprise brand would be to ensure that its branch locations are accurately listed across all online directories, search engines, and maps. With Konoom, an enterprise can easily update its branch information, such as hours, addresses, and phone numbers, all from one central dashboard. This will ensure that customers always have the most accurate information when searching for a nearby branch.
Another use case for an enterprise brand would be to use Konoom's reputation management features to monitor and respond to customer reviews. By keeping track of customer feedback, the enterprise can identify areas where they excel and areas that need improvement. This will help improve the customer experience, and in turn, increase customer loyalty.
Additionally, the enterprise can use Konoom's analytics and reporting features to track how its online presence is performing. This will give them a clear understanding of how customers are interacting with their online listings, and allow them to make data-driven decisions to improve their online presence and increase brand visibility.
Some of the benefits for an enterprise to use Konoom's services
There are a number of benefits for an enterprise to use Konoom, including:
Accurate and consistent information: By using Konoom, an enterprise can ensure that its branch locations are accurately listed across all online directories, search engines, and maps. This will ensure that customers always have the most accurate information when searching for a nearby branch.
Reputation management: Konoom's reputation management features allow an enterprise to monitor and respond to customer reviews. This will help the enterprise identify areas where they excel and areas that need improvement, which in turn will help improve the customer experience and increase customer loyalty.
Analytics and reporting: Konoom's analytics and reporting features allow an enterprise to track how its online presence is performing. This will give them a clear understanding of how customers are interacting with their online listings, and allow them to make data-driven decisions to improve their online presence and increase brand visibility.
Consistency across web directories: Konoom allows the enterprise to ensure that its information is consistent across all its web pages, including the enterprise's website, mobile app, and social media profiles. This will make it easier for customers to find the information they need.
Improve search engine visibility: By having accurate and consistent information across multiple platforms, the enterprise can improve its visibility on search engines such as Google, Bing, etc.
Save time and resources: Konoom allows the enterprise to manage its online presence with one central dashboard, which can save time and resources compared to managing different platforms individually.
Cost-effective: Konoom offers a cost-effective solution for enterprises to manage their online presence as it provides multiple features in one platform.
Improve customer experience: By providing accurate and up-to-date information, Konoom can help enterprises improve the customer experience, which can lead to increased customer satisfaction and loyalty.
KPI improvements after an international bank brand started to use Konoom's services
Here are statistics and KPI improvements, after six months of usage of Konoom's services by one of our customers, an international bank:
Increase in online visibility: With accurate and consistent information across online directories, search engines, and maps, the bank improved its visibility on search engines such as Google, Bing, etc.
Increase in customer satisfaction: By providing accurate and up-to-date information, a bank improved the customer experience, which led to increased customer satisfaction and loyalty.
Increase in foot traffic: By providing accurate information about branch locations and hours, a bank increased the foot traffic at their branches.
Increase in online reviews: With Konoom's reputation management features, the bank increased the number of online reviews it received, which helped improve its online visibility and reputation.
Increase in website traffic: By providing accurate and consistent information across all web properties, the bank increased the traffic to its website.
Improvement in NPS (Net Promoter Score): By improving customer experience, the bank increased in NPS score which measures customer loyalty and satisfaction.
Increase in conversion rate: With accurate and consistent information, the bank increased in conversion rate, which is the percentage of visitors to a website who take a desired action.
Decrease in customer support inquiries: By providing accurate and up-to-date information, a bank decreased the number of customer support inquiries they receive.
It is important to note that these are improvements, that the bank set as KPIs, and the actual results that were measured by Konoom and the bank's marketing team.